Commercial Services -
Process Improvement

International Food Service/Distribution
An International Food Service/Distribution industry leader with more than 10,000 employees, more than 40,000 customers, and over 15,000 International/domestic brand and private label names...
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CMMI / P3M3 Maturity Assessment
A market-leading global health information services company with nearly 20,000 employees, needed to improve its project delivery processes in support of its goal to increase annual revenues and transform itself...
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Project Office Methodology
The client was the second largest travel management company in North America with offices in 20 countries and 4,700 associates worldwide.
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Sarbanes-Oxley Audit Process Improvement
A global mining company with over 14,000 employees, desired to de-centralized its IT Compliance and Sarbanes-Oxley (SOx) Audit Support function and...
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IT Process Development and Controls for SOX
$1B large contact center outsourcer handling 40 MM calls annually, was concerned about compliance with the Sarbanes-Oxley act, within the IT organization.
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Call Center Organizational Design and Process Improvement
A North American B2B and distribution company ($5 B sales) realized that their historically high growth rate and acquisitions had led to high costs and a lack of consistency in customer service.
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