• Managing and assisting with proposals and presenting proposals to clients and/or managing partner.
  
• Managing and mentoring consultants on projects, ensuring quality and following up and providing on-going support as necessary including performing performance evaluations with consultants.
  
• Maintaining excellent client relationships to ensure customer satisfaction and project success and ensuring that the client is satisfied and in good standing with project completion/renewal/additional work at all times.
  
• Being the main point of contact with clients to manage the client relationship through all phases of the delivery lifecycle including scope planning, leading projects, leading requirements analysis sessions and directing implementation teams.
  
• Managing client P&L including, but not limited to, invoicing.
  
• Handling paperwork, reporting and information gathering/entering as required.
  
• Assist with setting up client meetings.
  
• Partner with Lewis & Fowler sales organization to identify potential sales opportunities in the existing client base and work with the Sales Director for follow-up and development of account plans.
  
• Participating, contributing and/or organizing business development events such as web casts, seminars, brown bag sessions, industry conferences, partner events, etc.
  
• Working with Sales Director on pipeline generation and prospecting activities/campaigns within assigned accounts or targeted anchor accounts.
  
• Fulfill targeted annual sales quota.
  
• Building client success stories and references.
  
• Understanding all the services being purchased by the client and the value proposition of each.
  
• Becoming a “trusted advisor” of clients:
  

1. Play the role of “customer advocate,” while always being an advocate for Lewis & Fowler.
2. Keep abreast of competition, competitive issues and industry trends.
3. Work with clients to plan for the implementation of new services/products.
4. Ensure that all client contracts and data are stored in the appropriate Lewis & Fowler system, and that such data is accurate and up-to-date. Document all sales activity and client interaction using Salesforce.com.

Professional Qualifications and Requirements:

• Must have the ability to collaborate across the organization to ensure client satisfaction.
  
• 4+ years of account management experience in professional services or consulting.
  
• 5+ years project management experience.
  
• Ability to manage several projects simultaneously.
  
• Exemplary high standards of customer service, honesty and integrity required.
  
• Ability to use initiative in identifying, addressing and resolving day-to-day issues and challenges.
  
• Ability to work appropriate hours to complete tasks, meet goals and support project teams.
  
• Disciplined and able to work independently.
  
• Strong, positive work ethic required.
  
• Previous sales experience is a plus.
  
• Strong communication and presentation skills.
  
• Bachelors Degree required.
  
• MBA preferred.
  

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